April edition of NCH&C's patient newsletter, the Voice, now live
The April edition of the Voice patient experience newsletter is now live
The Voice is the regular patient experience newsletter from Norfolk Community Health & Care NHS Trust (NCH&C). In it, we highlight the ways we're working to ensure patients’ voices are heard and listened to.
The launch of the April edition coincides with Experience of Care Week (29 April - 3 May 2024): a global initiative honouring the work happening across health and social care to continually improve the experiences of patients, families, carers, and staff when they access services.
Our experience of care isn't just what happens at our appointment or during treatment: it includes things like the letter we receive about our care, the greeting at reception, how easy it is to park and find your clinic, and how you feel after your treatment has ended.
Stories featured in the April edition of The Voice include:
- Looking back on a year of Friends and Family Test results at NCH&C
- TRICEPS: Stroke survivors invited to take part in new research to tackle arm weakness
- You Said, We Did: Improvements in NCH&C's Learning Disabilities Service
- Op Courage: Mental health & wellbeing support for veterans
- And more!
Click here to read the April edition of The Voice.
As part of Experience of Care Week, NCH&C's Patient Experience team will be on-site on Wednesday 1 May with an exhibition about the experience of care at NCH&C. Find them at:
Main Reception, Norwich Community Hospital, Bowthorpe Road, NR2 3TU
10am - 12 noon
Patients, carers, visitors, and staff will be invited to provide their feedback on the experience of care at NCH&C, as well as learning more from our Patient Experience team. They want to hear your views, and will be collecting feedback with questions like:
"How was your visit today?"
"Could you give us one word that sums up the quality of care that you have received?"
The quality of our services and the experience of our patients is what counts the most. What our patients tell us about our services helps us to get even better, and we use their all-important feedback to understand what we’re really doing well, and where we really need to raise our standards even higher.
Visit the Patient Experience page on our website to find out more.