Compliments and complaints
If you are unhappy with the service you have received and would like to make a complaint we have a Complaints Team who will liaise with you at all stages of the investigation and will advise you what changes are made as a result of your complaint, what lessons have been learnt, and how services will be improved.
Making a complaint will not affect any care and treatment you may be receiving and all complaints are dealt with in the strictest confidence.
To access our Comments, Complaints, Compliments leaflet, please click here.
We have prepared a range of translated versions of this leaflet:
Complaints leaflet - Hungarian
Complaints leaflet - Lithuanian
Complaints leaflet - Portuguese
Our trust aims to deal with all complaints efficiently and ensure they are properly investigated.
If you would like to let us know about any issues, you can use our online complaints form.
Write to our Patient Safety and Experience Team at:
NCH&C NHS Trust,
Norwich Community Hospital,
Bowthorpe Road,
Norwich,
NR2 3TU
Tel: 01603 697381
Email: complaints@nchc.nhs.uk
Compliments form
If you are satisfied with the service you have received from our trust we would love to hear from you. You can tell us about your positive experience by completing our online compliments form, or you may wish to share your story with the local media.
Ombudsman
We are committed to resolving your complaint effectively at a local level. However, if you are not satisfied with the outcome, then you can contact the Parliamentary and Health Service Ombudsman for an independent review.
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Telephone - 0300 456 2370 (charged at local rate)
Text - send the word ‘pohwer’ with your name and number to 81025
Post - PO Box 17943, Birmingham, B9 9PB
Website - www.pohwer.net
Independent Health Complaints Advocacy Service (IHCAS) - Information leaflet